Frequently Asked Questions
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About Us
What is Miracle Made®?
Miracle Made® creates thoughtfully designed bedding and bath essentials that stay cooler, feel fresher, and make everyday routines easier.
We believe great sleep isn’t an accident. It’s the result of details most people never think about—how fabric feels at 2 a.m. How long sheets stay fresh. How they hold up, wash after wash. Behind every product is a team obsessed with getting those details right. Because when your bed works the way it should, bedtime feels effortless. And mornings feel better.
What is Pattern?
We joined the Pattern family of brands in 2023—a collective focused on making home more beautiful and more functional, room by room.
Pattern was built around one idea: helping you find more enjoyment in everyday life. From kitchen to bathroom to bedroom, each brand is designed to make the little rituals feel more intentional and joyful.
Our family of brands include Miracle Made, GIR, and Onsen.
Shipping
Where do orders ship from?
All orders ship from our U.S. warehouses. We have multiple fulfillment centers to help reduce delivery times.
Which shipping carrier do you use?
The shipping carrier depends on the item being shipped and its shipping location, but we usually partner with FedEx, UPS, and USPS.
How long does shipping take?
Orders typically process within 1–2 business days. Once shipped, most U.S. deliveries arrive within 4–7 business days.
Please note: delivery times may be longer during holidays or severe weather.
How do I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. Tracking may take up to 24 hours to update after it’s created. If you can’t locate your tracking details, email us at help@support.miraclebrand.co and we’ll help.
Can I change or cancel my order?
Orders move quickly once placed. If you need to make a change, email us as soon as possible at help@support.miraclebrand.co and we’ll do our best to help. While we can’t guarantee edits, we’ll always try.
Do you ship internationally?
We currently ship to the U.S. and Canada. Shipping times and fees vary by location.
Please note: Canadian orders may be subject to duties upon delivery. These are determined by local regulations and are outside of our control, so we do not list them on our site.
For more information, visit: https://www.international.gc.ca/trade-commerce/trade-agreements-accords-commerciaux/agr-acc/cusma-aceum/text-texte/toc-tdm.aspx?lang=eng
Do you ship to APO, FPO, or P.O. Boxes?
At this time, we’re unable to ship to APO, FPO, or P.O. Box addresses.
Do you offer expedited shipping?
We do not currently offer expedited shipping.
Do you charge sales tax?
Yes. Sales tax is applied based on local regulations at checkout.
Returns
Do you offer free returns?
Yes. We offer free returns on U.S. orders within 30 days of delivery. If something isn’t quite right, email help@support.miraclebrand.co with your order number and reason for return, and we’ll send you instructions.
We do not accept:
- International returns
- Items marked Final Sale at time of purchase
- Shipping fees are non-refundable.
When will I receive my refund?
Returns may take up to 10 business days to process once received. After processing, refunds typically appear within 2–7 business days depending on your bank. We work to process returns as quickly as possible.
Do you refund shipping costs?
All shipping costs are non-refundable and are the responsibility of the customer.
Satisfaction Guarantee
We want you to love what you ordered. If it’s not the right fit, we’ll help you return it within our 30-day window. Just reach out—we’re here.
Payments
What forms of payment do you accept?
We accept most major credit cards and Paypal.
I just placed my order. Can I change the payment method?
We unfortunately cannot make changes to payments once an order has been placed.
Sheets
What are Miracle Made® Sheets made of?
Our cooling bed sheets are crafted from breathable 100% cotton with a smooth sateen finish. Each set is finished with a Swiss-engineered silver treatment that helps reduce up to 99.7% of odor-causing bacteria on the fabric—so they stay fresher between washes.*
What does the silver finish do?
The silver treatment helps limit odor-causing bacteria on the fabric. That means sheets stay cleaner longer—and laundry doesn’t feel constant.*
Are these sheets good for hot sleepers?
Yes. Our Luxe Cooling Sheets are made from breathable cotton that lets heat escape instead of trapping it. If your bed runs warm, they’ll feel cool, airy, and comfortable—never slick or synthetic.
Our Extra Luxe Cooling Sheets include an added cooling treatment for sleepers who run especially hot.
What is the thread count?
Our Luxe and Extra Luxe Sheets use a 300 thread count. They’re soft from the start—and designed to stay that way.
Do your sheets contain harsh chemicals?
No. All Miracle Made® bedding is OEKO-TEX® certified and made without harsh chemicals—so you can feel confident about what touches your skin.
Do the sheets fit deep mattresses?
Our fitted cooling sheets are designed to fit mattresses up to 17 inches deep. We recommend measuring your mattress before ordering to ensure the best fit.
Is there elastic all the way around the fitted sheet?
Yes. Full-perimeter elastic keeps the fitted sheet snug and secure—no slipping, bunching, or corners popping off at 2 a.m.
How often should I wash my sheets?
Most sheets need weekly washing—and can feel stale after just a few nights. Because our silver-treated sheets stay fresher longer, many customers find they can wash less often without giving up that clean-sheet feeling.*
Will the silver wash out over time?
No. The silver treatment is built into the fabric to last through normal use and washing.
Should I wash before first use?
Yes. We recommend washing before your first use for the best feel.
How do I care for my sheets?
Machine wash warm with similar colors using a mild detergent. Tumble dry low and remove promptly. Warm iron if needed. For more information on caring for your sheets, and tips for removing stains, visit our Care Guide.
Bedding
What’s the difference between your two comforters?
Our Cooling Comforter is especially light and features an added cooling treatment—designed for hot sleepers who tend to overheat at night or as an ideal summer comforter. Some customers even use it as a cooling blanket for the couch.
Our 3-Temperature-Zone® Comforter offers balanced warmth and breathability—cozy at your shoulders and feet, cooler across your core.
Which comforter is best for hot sleepers?
If you regularly kick off the covers or wake up warm, choose the Cooling Comforter. It’s designed to feel lighter and keep you cool through the night. If you prefer year-round, balanced comfort, opt for the 3-Temperature-Zone® Comforter.
Are the comforters machine washable?
Yes. Both comforters are fully machine washable and designed for easy care.
Can I use the comforters without a duvet cover?
Yes. Both feature finished detailing that allows them to be used as a standalone comforter or layered as a blanket.
How does the RemyCloud® Adjustable Cooling Pillow work?
The RemyCloud® Cooling Pillow is designed to adapt to how you sleep. Inside, you’ll find two removable inserts. Use both for higher, firmer support. Remove one or both to create a lower, softer profile for. Adjust it your way to match how you sleep—whether on your back, side, or stomach.
Is the RemyCloud® Cooling Pillow good for hot sleepers?
Yes. The RemyCloud® Cooling Pillow is ideal for hot sleepers. It features two sleep surfaces: breathable cotton on one side and a cool-to-the-touch surface on the other. Air flows easily through the fill to help prevent heat from building up—so you stay comfortable instead of constantly flipping the pillow.
Towels
What makes Miracle Made® Towels different?
They’re crafted from plush, hotel-grade cotton and finished with a silver treatment that helps reduce up to 99.7% of odor-causing bacteria on the fabric—so they stay fresher between washes.* They’re thick and absorbent, but are less prone to staying damp and getting musty than traditional towels.
What does the silver finish do?
The silver treatment helps limit odor-causing bacteria on the fabric. That means towels stay cleaner longer and don’t smell musty—so you’re not constantly doing laundry.*
Should I wash before first use?
Yes. We recommend washing before your first use for the best feel.
How do I care for my towels?
Machine wash warm with similar colors using a mild detergent. Tumble dry low and remove promptly. For more information on caring for your towels, and tips for removing stains, visit our Care Guide.
Laundry Detergent Sheets
What are the ingredients?
Our detergent sheets are made with simple, plant-derived ingredients including coconut-based cleansers and polyvinyl alcohol to help the sheet dissolve. They’re vegan, cruelty-free, and compact by design for easy storage and less waste.
Can I use them on all fabrics?
Yes—detergent sheets replace traditional liquid detergent. The same powerful clean, without the bulky plastic or mess. Always check garment care labels for specific fabric guidance.
Do they expire?
Stored in a cool, dry place, they’re good for up to three years.
Are they safe for sensitive skin?
Yes—our Laundry Detergent Sheets are made with a short list of plant-based ingredients and no added dyes or harsh fragrances. They’re designed to be gentle on both fabrics and skin. If you have highly sensitive skin, we recommend testing on a small load first.
Warranty
Yes. We offer a purchasable 2-year limited warranty on select products purchased directly from Miracle Made®.
1. 2 Year Warranty
Your Miracle Brand sheet set, pillowcase pair, duvet-comforter cover, towel(the “Product”) can be covered by a purchasable 2-year limited warranty (the “Warranty”). This Limited Warranty gives you certain legal rights, and you may also have other rights which differ from state to state. The 30-day money-back guarantee supersedes the warranty in the first 30 days. The Limited Warranty applies to one Product of your choice.
2. Products covered by this Limited Warranty
This Limited Warranty extends to sheet sets, pillowcase pairs, duvet-comforter covers, and towels manufactured by Miracle Brand and purchased directly from Miracle Brand.
3. Who this Warranty extends to?
This Limited Warranty extends to the original purchaser of any Product as long as they have bought the 2 year warranty. All Miracle Brand warranties, including any implied warranties, are valid only for the period of time the Product is owned by the original purchaser of the Product. The “original purchaser,” for the purposes of this Warranty, is the first purchaser of the Product from Miracle Brand. Please retain a copy of your receipt as proof of purchase. All Miracle Brand limited warranties are not transferable.
4. Miracle Brand's limited Warranty and responsibilities
Miracle Brand warrants the Product in its original packaging sold to you against the defects in material and workmanship set forth below (“Defects”) for a period of 2 years from the time your Product is purchased by you when the Product is used normally for its intended purposes.
5. What this Limited Warranty covers
This Limited Warranty applies to Defects due to faulty workmanship or materials, subject to the limitations described in this warranty.
This Limited Warranty does not cover the following:
- Normal wear and tear as a result of washing and intended use. Please always follow our care guide: Antimicrobial Fabric Towels & Sheets Care Guide
- Comfort preference.
- Physical abuse or damage to the Products, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
- Damage caused by physical abuse, negligence, improper installation or misuse.
- Damage caused by institutional or commercial use.
- Damage caused by Acts of God or other natural forces.
- Replacement of any non-defective pieces of the Products (for example, if one component of the Product is defective, then we will replace the defective component only).
- Any Products by resellers who are not authorized retailers.
In the event of a Defect, Miracle Brand's sole and exclusive liability and your sole remedy under this Limited Warranty will be, at Miracle Brand’s option, to provide a repaired or replacement Product, subject to your fulfillment of “Your Responsibilities” below. The replacement Product may be provided in a color different from the Product you originally purchased.
6. Your responsibilities
In the event of a Defect and in order to get the benefit of this Limited Warranty, you must return your Product to Miracle Brand and provide Miracle Brand with proof of the original date of purchase. Should shipping costs be required to return your Product, you will not be responsible for those costs. Evidence of a Defect and any claims must be sent to the address set forth at the end of this Limited Warranty. In the event of a Defect, Miracle Brand will ship a replacement Product (if applicable) to you. The replaced Product is subject to the same limited Warranty as the original Product. For example, if you obtain replacement Towels that are the same style and price as the original Towels, then the warranty term of the replaced Towels begins from the date of purchase of the original Towels.
All claims should be emailed with photos to help@support.miraclebrand.co
*Antimicrobial finish helps protect the fabric from odor-causing bacteria. Does not protect users against bacteria or other disease organisms.
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